Term and Conditions

4. Shipping Methods and Charges

LESS THAN TRUCKLOAD (LTL) SHIPPING

SC Top Deal is committed to offering flexible shipping nationwide. We always work with the best trucking companies to get the highest discounts on all shipments. Our business relationships with reputable shipping companies (some more than two decades long) ensure the best services and lowest rates for every customer! We can also help coordinate shipment with your preferred shipping company or freight forwarder.

• Shipping Estimate
  New customers who register and provide a U.S. zip code will enable our system to display a shipping estimate. Customers who complete full registration and select LTL (Less Than Truckload) as their shipping method will see a shipping estimate on the bottom left side of the screen every time the order exceeds our $250 purchase minimum.Freight estimates will continually adjust every time you add or remove an item(s) from your order. Each shipping estimate is uniquely based on the order’s weight, cubic measurements, and the delivery destination provided. If changes are made after your order is submitted, your salesperson will provide you with a new shipping estimate. All shipping estimates are NON-BINDING and may be subject to additional verification and service charges needed at the time of shipment. LTL UPS freight estimates shown online upon order submission are assumed to be authorized by the customer and are processed automaticallyLTL freight estimates not shown online will require an additional confirmation from the customer before the order can be processed. If the customer cannot be reached or does not accept the LTL freight estimate, there will be an additional delay in processing.
• Commercial/Residential Shipping Charges
  Shipping companies can deliver straight to your business address or even deliver to residential neighborhoods. Extra service charges apply if special equipment is needed to unload and deliver merchandise in residential areas (and sometimes businesses as well).
• Packing and Packaging Efficiency
  All LTL (Less Than Truckload) orders will be carefully checked, stacked high, numbered and efficiently wrapped on pallets. Every shipment is carefully put together with it’s corresponding carton (CTN) number and is shrink-wrapped to avoid losses or damages. Items that do not complete a full carton are repacked alphabetically in each carton and a green fluorescent sticker outside of each carton. All orders are shipped Monday through Friday FOB from our warehouse in Greenville, South Carolina.

Shipping Confirmation

• After order is shipped.  We will send an email informing your order has shipped.  This email includes (but is not limited to): verifying address, disclosing final freight charges, total amount of cartons, trucking company information (including tracking number for your order if available).
• UPS Disclaimer
  SC Top Deal recommends that customers do not to include any liquid or fragile items in orders designated to be shipped via UPS(United Postal Service). However, with a completed faxed or scanned disclaimer form, we will at customer’s discretion fulfill the order and ship via UPS. The disclaimer form must have the customer’s signature, which consents to remove liability from SC Top Deal. We will not be held responsible in any way for any damages that may occur when shipped via UPS.

DROP SHIPPING

This option is available at no additional cost! Customer will provide shipping labels and labeling requirements.  However, full information about each customer will be required in the shipping address section. You may change the shipping information every time you place a new order. There is a minimum purchase of $100.00USD on all drop shipments per address, and each address must receive at least one individual case. We cannot split cases to drop ship, so each drop ship customer must order the case pack minimum for each item they order. Please indicate that you wish to drop ship your order in the Comments area in the final order submission page.

INTERNATIONAL SHIPPING

If you are an international customer who’s order is being sent to an international freight broker/freight forwarder, please provide your salesperson the following information fully and accurately:

Broker/forwarder name, contact name, booking number, phone number, and final destination address (country).

All of this information must be complete and accurate for us to process your order. Any missing or inaccurate information will result in an order delay, and may result in extra charges.

All international shipping that is less than one pallet is done via UPS (United Parcel Service). For orders that are one pallet or more, the customer must provide their own international freight forwarder.

• Freight Forwarder
  We strongly advise that you locate a freight forwarder familiar with your country’s import policies. This facilitates the international shipment and ensures a full understanding of what to expect with shipping and receiving. Simply provide the freight forwarder’s full business information (contact person’s name, address and phone number) and we will fully cooperate with them. *Please Note: SC Top Deal does not make any freight forwarder recommendations.
• UPS (United Parcel Service)
  If no freight forwarder is obtained, 95% of small international shipments go through UPS. Shipping rates are entirely contingent on the weight, cube and shipping destination. International orders sent via UPS will take approximately 2-3 weeks to arrive. You can get details about what UPS needs to ship to YOUR SPECIFIC country on this website: http://www.ups.com/ga/CountryRegs?loc=en_US

CONTAINER LOAD SHIPMENTS

Every container ships out with superior quality packaging. This includes efficient and maximized use of space and every precautionary measure to avoid breaks, damages, and losses. Our shipping department coordinates container scheduling with your freight forwarder to facilitate the shipping process.

• Container Consolidation
  Our professional staff consolidates and welcomes merchandise from other companies to load into your containers at no extra charge! We will efficiently consolidate and load your containers, and coordinate with trucking companies to deliver them to the first available vessel to avoid any long or unexpected delays. *Please Note: there is a $10,000 purchase minimum required for container consolidations.

PICK-UP POLICY

• By Customers
  Customers who wish to pick up their online order may do so once we receive payment and the appointment date details are finalized. Customers MUST FIRST verify with SC Top Deal an appointment can be scheduled. All orders are fulfilled according to their size and date received.
• By Trucking Company (arranged by customers)
  You may arrange for the trucking company of your choice to pick up your order. After you call your salesperson and set up an appointment, make arrangements with your trucking company. Then, please provide your trucking company information, such as the contact name and phone number, to your salesperson.
• Pick-Up Wrapping
  All trucking company pickup orders will be carefully checked, efficiently wrapped and placed on high pallets to minimize quantity of pallets used. These steps help avoid extra costs and reduce the cost of freight.

5. Order Processing

ORDERING TERMS

• Minimum Order
  Total amount of the order must be at least a minimum of US $100.00usd (excluding freight).
• Order Validation/Acceptance
  Once we receive your shopping cart order, a salesperson will contact you (by email and/or phone) to confirm details, i.e. ID verification, shipping address and method of payment. If LTL is your chosen method of shipping, confirmation that it is a deliverable physical address is needed (we do not deliver to P.O. Boxes). We will need complete and accurate freight forwarder info to process your order. Once all necessary confirmations are obtained, your order is validated.Please note: If you accept and pay for the UPS charges that come with your order online, we may not need to contact you in order to ship your order.Please Note: Receipt of an electronic (or any other form of) confirmation does not automatically guarantee that we have accepted your order for processing. Make sure that you see a reference number after you check out.
• Order Limitations
  SC Top Deal reserves the right to limit quantities or reject any order you place with us without notice. In such cases, a salesperson will generally attempt to contact you with further details via email or phone.
• Processing Time
  SC Top Deal is committed to processing orders promptly based on shipping method, order size and ship-to point. Once we have all the necessary information and payment, your order will be finalized. Once the order is finalized, it will be shipped in 3 to 5 business days. Transit time may be 3 to 6 days, depending on the destination. Please read our order-processing delay section to know what to avoid and/or expect. We strongly recommend that you place your order online at SCtopdeal.com. However, if this is not possible, you may also place your order via fax. Please allow 2-3 additional days for fax order processing.

OUT OF STOCK

SC Top Deal prides itself in keeping sufficient quantities of every item in stock and updating the SCtopdeal.com website regularly. However, due to unpredictable order patterns, we may run out of some items from time to time. Items that are labeled “Low Inventory” are at risk of not being available after ordering, as there are few cases left and there might be orders pending. The salesperson may notify you of any back orders and give you the option to substitute items (in which case customers must submit a written request of changes before processing the order).

In cases where no substitution is available and you have already paid for the order in full, you have two options: (a) inform your sales representative and ask for credit in the amount of the back orders with SC Top Deal, which will be credited toward your next order, (b) ask your sales representative for a full reimbursement of the amount of the back orders.

All back orders are deleted in our system after 5 days and will not be shipped at a later date. You should submit a new order for those items if they become available (check out the Product Notification tab found below each item description to receive an alert of any changes). As always, a minimum order of $500.00 is required.

CANCELLATIONS

Customers who wish to cancel their entire order after warehouse processing has begun will be charged a 20% restocking fee general merchandise and 40% fee for grocery items. Even if customers wish to cancel only a few items (and warehouse processing has begun), they may incur extra penalty fees. Partially-cancelled orders will experience a processing.

ORDER CHANGES

If you have submitted your order but forgot to add or wish to substitute or even remove items, you may do so by contacting SC TOP DEAL immediately. If you wish to include new items to your existing order, you may need to place an additional order (with the new items) on our website.

Keep in mind that if you make any changes to your order it will delay the processing of your order.

ORDER DELAYS

Shipment of orders may be delayed if:
– We do not have complete and correct address information and/or proper delivery instructions. A physical address AND the freight forwarder’s address are required.– We do not have complete payment.
– Customers make additions or deletions to their order(s). This will extend the processing time by at least 1 business day.
–Customers cannot be reached during the final processing stage to confirm details.
– Customer doesn’t provide correct or all shipping labeling needed.
– Unforeseen emergencies or natural disasters occur.
– The order is submitted during peak or holiday seasons.

RETURNS

Please Note: Returns will not be accepted without prior contact or authorization from SC TOP DEAL.  However, return customers will bear the cost of return shipping and a 20% to $40% restocking fee.

SHORTAGES

Claims for shortages require a copy of the delivery receipt (DR) from the trucking company, which must be signed by the driver. You must also provide your salesperson with a list of items and/or quantities you claim to be short.  5 days after receiving goods.

LOST, DAMAGED AND/OR DEFECTIVE MERCHANDISE

The customer is responsible for inspecting and counting the merchandise at the time of delivery within 5 business of receiving shipment. Any physical damages or discrepancies such as crushed, opened, loose, or missing cartons must be noted on the drivers receipt at time of delivery.

Reporting Claims
Claims for lost, damaged or defective merchandise must be reported to your SC Top Deal salesperson within five business days of the receipt of the merchandise. If shipment is lost or damage.  Customer should file claim with Freight company they hire to ship goods

6. GENERAL CUSTOMER INFORMATION

CALIFORNIA CUSTOMERS ONLY

California customers must possess and provide a copy of their reseller’s permit and identification card before being allowed to finalize a purchase.

• California Proposition 65
  Information will be readily available for you to view should you have any questions or concerns about SCtopdeal.com products that may be subject to Prop 65 standards.
• Your California Privacy Rights
  SC Top Deal gathers and collects various types of personal information about customers and prospects both online and offline. California residents are allowed to request what and to whom your personal information is being disclosed. However, SC Top Deal does not disclose any information to anybody. The information gathered is strictly and solely used internally for marketing purposes to improve your overall SCtopdeal.com experience. You will receive customized marketing information only if you customized your account details

INTERNATIONAL CUSTOMERS

• Extra Documentation and Certifications
  SC Top Deal will gladly provide most of the documentation usually required by international customers such as certificate of origin, certificate of authenticity, or legitimacy documentation. The buyer is entirely responsible for any additional documentation, transactions, certifications, and customs forms. Please contact your salesperson.
• “CE” Mark
  Although many of our products may be “CE” compliant there are still exceptions. SC Top Deal does not take any responsibility for providing this information if the international customer does not request it. The customer is entirely responsible for obtaining full CE information and details.

LOGIN TROUBLESHOOTING

The login e-mail and password fields are both case-sensitive. This means that you must use the same arrangement of uppercase and lowercase letters as when you originally registered your account with SCtopdeal.com.

If you are still having trouble logging in, please double-check that you are using the right e-mail address.

If you cannot log in because you forgot your password, click on “forgot your password?” and a new temporary password will be emailed to you shortly. Once you are logged in with your new temporary password, follow the link to change your password back to the character sequence of your choice.

PRIVACY STATEMENT

All customer information is exchanged and stored in a secure location. SC Top Deal does not sell or disclose shared online information to third parties.

• Uncompleted Order Follow-up Emails
  If you leave items in your cart without purchasing or deleting them, SCtopdeal.com reserves the right to send you bi-weekly reminder emails for a period of up to 5 days.

ONLINE USER FEEDBACK

SC Top Deal values all of your online feedback submissions. Whether you wish to refer a friend, rate or comment on a product, or voice your ideas and feedback, you can now do it all with a click of a button.

It is important for you to know that SCtopdeal.com does not censor or filter inappropriate language or behavior. SC Top Deal assumes no responsibility for the content of writing that is transmitted through the Refer to a Friend feature.

Any written submissions (Feedback, Suggestions, Ideas, confidential or original work of any kind) sent to SCtopdeal.com shall exclusively remain as property of SCtopdeal.com. SC Top Deal will hold intellectual property rights (and exercise the right to utilize, reproduce, disclose, publish and hand out any material) without any limitations or any compensation to you.

Any transmission of content that violates any of our policies or applicable laws will be sanctioned as deemed appropriate. This includes but is not limited to impersonation of another person, profanity, indecency, pornography, invasion of privacy and publicity rights, abusive, harassment, threats, and inflammatory or otherwise questionable content.

We reserve the right to restrict or terminate your account and/or remove the user feedback you provide should we find violations.

CHAT

SC Top Deal is not liable for the conduct, whether online or offline, of any user of the website or chat service.

SC Top Deal assumes no responsibility or liability for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of chat user communications.

SC Top Deal is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers, or providers, computer equipment, software, failure of email or media players on account of technical problems or traffic congestion on the Internet or at the website, including injury or damage to users or to any other person’s computer related to or resulting from participating or downloading materials in connection with the website or in connection with the chat service.

SITE USE

• User Agreement & Acknowledgement
  By accessing and using this SCtopdeal.com website, you agree that your access and use of this website is subject to these terms and conditions, as well as all laws that apply, as governed and interpreted pursuant to the laws of the State of South Carolina, United States of America. All electronically transmitted purchase orders will be subject to the Terms and Conditions displayed. Any contractual agreement between a buyer and supplier, SC Top Deal, will remain binding and supersede those stated in the Terms and Conditions.